We will not work for people who want our help but who are not willing to be part of the solution!
An important piece of the work that we do is making sure we get buy-in from our clients.
If a potential client asks us to come in and “fix” their restaurant for them but has no interest in what that fix might look like or what it will take, we know we can’t — in good conscience– work with them.
If we were to push our way through the problems of another person’s restaurant or business, we would be doing the client a huge disservice.
Without an owner’s involvement or management’s buy in, the turnaround work will disappear within weeks of our departure and the money they invested in finding solutions will be wasted as things will quickly return to what it was before.
For this reason, we investigate, evaluate and interview our clients to ascertain if they have a key ingredient: willingness.
If a restaurant owner has willingness and a team in place that can work as culture keepers of the work that is done while we are there, we know that we may be of maximum service to them, our clients and create a long lasting, profitable and sustainable outcome.